FREQUENTLY ASKED QUESTIONS

 

Do I need an appointment to visit you?

Not at all, our showrooms are open 9.30am to 5.30pm Monday to Saturday and you will always be assured of a warm welcome from our fully trained team of optical assistants and dispensing opticians.

Do you carry out the eye examination?

No we don’t carry out eye exams. We specialise in dispensing frames and lenses, we also have our own labs where we will expertly manufacture your glasses. 

How do I get a prescription for glasses?

Whenever you have an eye examination the person who tests your eyes should immediately provide you with a copy of your prescription. This is the law and your legal right and was introduced to enable you to get yourself the best possible deal. You should never feel obliged to buy from the person who carries out the test. Should you have any trouble getting a copy of your prescription our staff will be more than happy to contact your optician and obtain this on your behalf.

Are you cheaper than high street opticians? 

Yes we are. Our out of town locations and on site labs mean we are able to keep costs down. This means we can offer you the same products with considerable savings. We also offer free parking at all of our sites.

How long does it normally take to get my glasses?

We will aim to manufacture your glasses within 7-10 days but we often manage to get this done much quicker and will advise you of an approximate date when you order your glasses.

Do you carry out glasses repairs on site?

Yes all our optical advisors are trained in a range of simple glasses repairs e.g replacement nosepads or screws etc. Any more complex repairs that we are not able to do immediately will be sent to our labs and returned to you as soon as possible.

Can I have lenses in my own frame?

Absolutely! We are the UK’s no.1 reglazing specialists which allows you to keep the frame you love and simply have your lenses updated and replaced. We are also able reglaze rimless glasses including Lindberg and Silhouette models.

Do you reglaze any type of frame?

Yes, we can reglaze any type of frame including rimless models such as: Lindberg and Silhouette. We are also more than happy to reglaze designer frames and sunglasses.

What brands/types of varifocals do you offer?

We have access to a wide range of varifocals, anything from our own brand of lenses to Zeiss, Essilor (varilux) Shamir and many more. Whenever you visit us our fully trained optical advisors will be able to identify the lens type you are currently wearing and help you to make an informed decision when choosing your new lenses.

Do you recycle glasses?

Yes, we send all donated glasses to a local charity who will distribute your old glasses for use in third world countries.

Do you accept NHS vouchers? 

Yes, we accept all NHS (GOS) vouchers and it’s now easier than ever for us to process your voucher via the latest NHS online system.